Clearing Unacknowledged Acceptances

Newly registered patients have a temporary Unacknowledged Acceptance status while your Health Board is approving their registration. Any outstanding acceptances more than seven days old, should be checked with the TP to determine if they have received them or not:

  • If the Health Board confirm receipt of the acceptance - They should be able to confirm the interchange number of the file containing the acknowledgement that has been transmitted to the practice. You should check GP Communicator for this interchange using Find, see Finding Messages for details.
    • If the file has not been received, request the Health Board retransmits the interchange.
    • If the file has been received contact the Helpdesk.

    In exceptional circumstances, if the patient is permanent, and if you have their NHS number (ask the TP for this), from Registration , select Security – Approve Patient.

Note - If the file is older than 14 days, remember to search the archive folders as well to include archived messages in any search. Select View - Archive Folders to switch the archive search on before the search and then switch off again after the search.
  • If the Health Board cannot confirm receipt of the acceptance - Check GP Communicator for the Registration files transmitted on or immediately following the Transaction date shown in the Unacknowledged Acceptances screen within Registration Links . You should find a file which has not been successfully delivered to the Health Board. Make a note of the interchange number of this file and confirm that your Health Board has not received it.

    Once you have confirmed the Health Board has not receive the file, you should retransmit the file to the Health Board. If you cannot find the file containing the acknowledgements or the Health Board claim to have received the file, contact the Helpdesk.

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